FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

About Products Information

Which products you produce?

Our main optical products are all kinds of spherical and non spherical lens, VR 3D lens, LED lens, transparent acrylic productsart works, household and hotel supplies, stationery, articles of everyday use, etc. , HUD projection lens, safety helmet visors, sports lens (Ski Goggles Lens, Swimming lens, Bicycle racing lens), Sunglasses lens, Industrial protective lens, Various special-shaped curved surface lenses, plastic product, and Moulds.

Could you provide OEM production?

Yes, we can. We can do Mould manufacturing, production and processing of integrated services according to clients’ drawings or samples.

Whether you can be designed for us?

Sure, If you provided us your ideas and related parameters, we will arrange and complete documents of design wait for your confirmation. Before the order we will charge design fee, but during the mass production, we will return your design cost.

Which craft we can use on the production?

Strengthen: To prevent the product from scratch, wear, and anti impact

Dyeing: Add pigment in the raw material, make the product with different colors

Electroplating: Produce the gradient colors, Water silver colors, multicolored colors, Pattern plating,etc for beautiful surface effect.

Coating: Using optical thin film and vacuum technology ,in the product surface plating anti UV film, AR film, anti fingerprint film, etc.

What about sample charge and delivery?

Sample charge according to the specific product, if it is large production,we can return the sample version fee for you in cost of the product.

After payed sample version fee, client sends us a confirm file / email, according to the complexity of the product, we evaluate period of experimental die and proofing time. Sample version delivery is 5 to 10 days commonly. If you need inventory sample to confirm the quality, we can provide you sample for free, you just need pay for transportation expenses.

Sending samples by TNTUPSFedEXDHL Express.

Do you have mold for all showed the products?

The pictures on website are produced by factory, Only offered as a reference, if you want to know more details please ask our salesman.

How long is the mold produce period?

According to the size and complexity of the product to determine a single set of mold opening time and finish time, According to the requirements of the orders and customers to assess the mold cavity number and copy mold number. After determining the sample or drawing ,General mold manufacturing cycle for 20-30 days.

What is the MOQ?

The minimum order quantity is 3K, We also welcome small quantities of complex orders, but the price will be higher. If the orders are huge, we can get favorable raw material prices and reduce management costs, so we can provide cheaper price.

How long is delivery time?

According to mold period, order quantities and arrangement of order, general we will Delivery the products within 20 days after making the mold.Delivery the products. Our best record is 50000 within 1day for VR lens

What is your delivery way?

Common EXW, FOB, CIF, etc.

What’s your certifications?

ISO9001, SGS testing report and more, which make sure all the products production progress smoothly.

About Patment

what’s the payment?

We are a member of Alibaba Trade Assurance which is a new service provided by Alibaba, safeguarding buyer's payment to suppliers to ensure suppliers fulfill their obligations regarding order delivery and product quality.  You can pay by payment on alibaba, or use paypal. Large goods we adopt T/T 30% deposit paid, the balance paid against copy of BL.

About The Shipping Information

Can we use our own shipping agent?

Yes, you can. We had cooperated with many forwarders. If you need, we can recommend some forwarders to you and you can compare the prices and services.

Our port of shipment?

Humen/ Shenzhen/ Hong Kong

If I want to visit your factory, Which is the nearest international airport or domestic airport?

Shenzhen Bao'an International Airport is the nearest airport, Guangzhou- Baiyun International Airport is a little far. Please tell us before your visiting, we will arrange driver to pick you up.

About Order Procedure

About Order Procedure

1、Inquiry-Professional quotation

2、Confirm the price, lead time, artwork, payment term etc.

3、Sales send the Proforma Invoice with seal.

4、customer make the payment for deposit or sample fee and send us Bank receipt.

5、Initial Production Stage-Inform the clients that we have got the payment, And will make the sample according to your request, send you photos or Samples to get your approval. After approval, we inform that we will arrange the production inform the estimated time.

6、Middle production-send photos to show the production line which you can see your products in. Confirm the estimated delivery time again.

7、End Production-Mass production products photos and samples will send to you for approval, you can also arrange third party Inspection.

8、Clients make payment for balance and we arrange shipping goods.

9、Order can be say “finish” when you receive the goods and satisfy with them.

Feedback to us about Quality, Service, Market Feedback Suggestion. And we can do better.

Our Advantage:

Punctual

we are a Manufacture. We have complete mold and automatic produce equipment, it ensures we have the ability to carry out the production schedule for punctual delivery.

10-year Experience

we have over 10-year experience in this industry. That means we can preview the problems for the orders and production. Therefore, it will make sure to deduce the risk of bad situation to happen.

Point to Point Service

there is one sales represents who will serve you from inquiry to products shipped out. During the process, you just need to discuss with him for all the problems and the way saves much time.

Strict QC

for each order, strict inspection will be carried out by the QC department before shipping. The bad quality and situation will be avoided within door.

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